Client Services and Support Program

Charles River Consultants (CRC) is unique in the world of providing the solutions to the Software Development Company by combining Help Desk, Customer Service, Marketing Services and Sales Assistance skills into one person. Our specially trained team members are focused on specific support issues that face most Software Development companies, but seldom do they receive the attention they deserve. The full ROI on this program is usually reached within the first 45-days!

Outsourcing your needs to CRC's Team delivers combined Technical Help Desk and Marketing Support programs by the company who provides a solution by using the right person, with the right skills, at the right price! Consider the items featured below carefully. There are often millions of dollars that can be added to most Software Development Company bottom lines just by investing wisely in the right Client Services & Support Specialist program. Charles River Consultants offers the Best Solutions for The Software Industry…

So where does all this lead? What action should be taken next? Instead of asking "How Much Does it Cost?"… think about "How Much it is Worth"! Quantify the impact this program can have on producing incremental corporate revenue. Review the items below closely and identify
the services that will mean the most to your company at this time. Take a look at the "White Paper"
and the "Quick Reference Guide" and give us a call to put CRC to work for you!

Program Benefits
Off-Site Technician Requirements
       - Consultants Meet Specific Industry and Technical Job Description
       - Personally Interviewed and Selected by Software Client
       - Trained by Software Client and CRC Staff
       - Level 1 Help Desk with Escalation to Client's Team
       - Monitored and Measured Daily Performance
       - Extended AM or PM After-Hours Support
       - eMail and Leave Message / Call Back Support
       - Interface Directly with Client's Technical Staff

Software Installation & "Live Trial" Demo
       - Schedule Installations of Software at Optimal Intervals
       - Software Support Packs and Patches are Installed Correctly
       - Implementation of Upgrades, New Releases, etc.
       - No Interruption to Client's Internal Help Desk Staff
       - Train New User on the Basic Functionality of Software
       - Direct Contact Person New User can Call in the Start-Up Phase
       - Walk Prospect through Demonstration of Software

Client Satisfaction Programs
       - 30-60-90 Day Follow-Up Phone Calls to New Software Users
       - Outbound "Well Visit" Calls
       - Looking for Satisfied Customers
       - Obtaining Reference Account Information
       - Looking for Unhappy Customers
       - Finding Opportunities to "Make it Right" with Clients

Sales Support Methods
       - Proactively Selling Add-ons and Upgrade Modules
       - Outbound Calling to Renew Warranties and Sell Extensions
       - Notifying Customers about New Software Releases
       - Personally Deliver Engineering "Fix" Notices

Lead Qualification
       - Contacts Prospective Leads for Software Development Company
       - Qualifies Purchase Interest and Recommends "Next Step"
       - Forwards "Hot Leads" directly to Client's Sales Team
       - Trade Show Follow-Up and Prospect Seminar Registration
       - Prospect eMail to Voice Contact Qualifications Programs
       - Web Searches Collecting Sales and Marketing Information

more info
 
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